Our Support & Maintenance is an all-encompassing support program that ensures our customers get the most out of their Epic Data solutions.
Support & Maintenance Features:
24/7 Worry-Free Worldwide System Support
When customers choose an Epic Data solution, they choose time-tested reliability and worry-free system support that is available 24 hours a day, seven days a week, anywhere in the world.
The Support & Maintenance program protects a customer’s investment with a convenient, single point of contact for your entire system – from data capture terminals to manufacturing operations software – from virtually any location in the world.
Outstanding System Diagnostics
Whether a system problem has originated in an Epic Data system or not, our professionals will be pleased to help identify the source of the problem. This level of support is unique in the industry and represents the core value of the Support & Maintenance solution.
Telephone Hotline Support
No matter what the problem, support is only a phone call away. It’s toll free in North America and available as often as needed.
International customers are provided with support contacts and numbers specific to their geographic region.
After-hours hotline premium support is also available.
Support & Maintenance Resources and Services
- System engineers
- Software analysts
- Hardware technicians
- Members of customer’s original implementation teams
- Hardware repairs
- Installation and systems integration
- Warranty enhancement support packages (optional)
To meet every customer’s needs and to ensure maximum uptime and seamless operational performance for your business, Epic Data offers a number of levels of outstanding support service within the Support & Maintenance program.