What number do I call if I am experiencing system issues?
Call the customer support line at 1-800-663-5386. This support service is available 24 hours per day, 7 days per week, depending on the level of service purchased.
What number do I call with questions about my account?
Call the customer support line at 1-800-663-5386.
Will Epic Data come to my business site to support my system?
Yes, Epic Data will make onsite visits for customers that have a Customer Service Support & Maintenance Agreement. In this case, the customer is responsible for all travel costs and expenses during this visit.
How do I renew my Customer Service Support & Maintenance Agreement?
To renew your agreement, please follow these 4 steps:
- Print out the Contract document attached to the renewal email
- Issue a purchase order for the total amount of the Agreement
- Sign the “Attachment A” summary page
- Email the signed summary page and your purchase order to the Contracts Manager, firstname.lastname@example.org.
*If you have any questions about your renewal or if you haven’t received your renewal, call the Contracts Manager at 877.332.3742 or email@example.com.
Who do I call if I’m interested in obtaining a Customer Service Support & Maintenance Agreement?
Contact Epic Data’s Contract Manager at 877.332.3742 or firstname.lastname@example.org.
What do I do if I don’t have a Customer Service Support & Maintenance Agreement and my hardware/software goes down?
Epic Data does not offer Time and Material support. To inquire about a Customer Service Maintenance & Support Agreement please email email@example.com.