| What number do I call if I am experiencing system issues?
Call the customer support line at 1-800-663-5386. This support service is available 24 hours per day, 7 days per week, depending on the level of service purchased.
What number do I call with questions about my account?
Call the customer support line at 1-800-663-5386.
Will Epic Data come to my business site to support my system?
Yes, under certain conditions Epic Data will make onsite visits for customers that have a customer support agreement. In this case, the customer is responsible for all travel costs and expenses during this visit.
How do I renew my customer support agreement?
To renew your agreement, please follow these 4 steps:
- Print out the Acrobat document attached to the renewal e-mail
- Issue a purchase order for the total amount of the agreement
- Sign the "Attachment A" summary page
- Fax both the signed summary page and your purchase order to Customer Support Administration, fax: 604-273-1954.
*If you have any questions about your renewal or if you haven't received your renewal, call the customer support line at 1-800-663-5386.
Who do I call if I'm interested in obtaining a customer support maintenance agreement?
Contact your Epic Data sales representative or call the customer support line at 1-800-663-5386.
What do I do if I don't have a customer support maintenance agreement and my hardware/software goes down?
Epic does not offer Time and Material support. To inquire about a customer support maintenance agreement call 1-800-663-5386.
Can I get my Connectware software re-licensed even though I don't have a service agreement? What is the charge for re-licensing?
Yes, please contact the Support line at 1-800-663-5386 for re-licensing. There is no charge for re-licensing.
Do you take credit card payments?
Yes, we take credit cards as a form of payment. |
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